FAQs

Frequently asked questions

What do you sell?
Wanderpaw makes travel gear for dogs and the people who drive them around — waterproof back seat covers, seat belts, travel bowls and other practical things for muddy paws and long drives.

How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–12 days depending on your location. You will receive a tracking number by email as soon as your order ships.

How much does shipping cost?
Nothing. Shipping is free on every order, with no minimum spend.

Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times may vary by destination — see our Shipping Policy for full details.

Will I have to pay customs fees or import taxes?
Possibly, depending on your country. Any customs duties or import taxes are the customer's responsibility and are not included in the order total. Check with your local customs office if you are unsure.

How can I track my order?
Once your order ships you will get a confirmation email with a tracking number and link. You can also use Track Your Order in the site menu. Tracking information may take 24–48 hours to update after dispatch.

Will the seat cover fit my car?
The Wanderpaw cover measures 137 × 147 cm, the standard size for saloons, hatchbacks, estates and most SUVs. You need rear headrests to hook the straps over. If it does not work in your car, return it free within 30 days.

Is the seat cover a safety product?
No. It protects your seat and gives your dog a padded place to sit. It is not crash tested and it is not a restraint. If you want your dog restrained in a collision, use a crash-tested harness or a crate.

What if my order arrives damaged or defective?
Get in touch within 7 days of delivery with your order number and a photo of the item, using the contact form. We will arrange a replacement or refund according to our Refund Policy.

Can I cancel or change my order after placing it?
We process orders quickly, so changes or cancellations are only possible within 12 hours of purchase. Contact us as soon as you can — we cannot guarantee changes once an order has shipped.

What is your return policy?
Return anything within 30 days of delivery and we will refund you. Returns are free and there is no restocking fee. See our Refund Policy for the full terms.

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment gateway. We never see or store your full card details.

How do I contact customer support?
Use the contact form on our website. We aim to respond within 24–48 hours.